/* Kernel Connect · Assistant de support
   Composant autonome, sans dépendance externe. Préfixe kc-support- pour éviter les collisions. */

body.kc-support-open{overflow:hidden}
.kc-support-launcher{
  position:fixed;right:24px;bottom:24px;z-index:80;display:flex;align-items:center;gap:11px;
  min-height:58px;padding:7px 16px 7px 8px;border:1px solid rgba(203,164,255,.42);border-radius:18px;
  background:linear-gradient(145deg,rgba(31,22,53,.96),rgba(13,10,25,.96));color:#fff;box-shadow:0 18px 48px rgba(0,0,0,.38),0 0 0 1px rgba(255,255,255,.025) inset;
  font:inherit;cursor:pointer;isolation:isolate;overflow:hidden;transition:transform .2s ease,border-color .2s ease,box-shadow .2s ease
}
.kc-support-launcher:hover{transform:translateY(-3px);border-color:rgba(218,184,255,.72);box-shadow:0 24px 58px rgba(22,8,46,.5),0 0 35px rgba(143,76,255,.14)}
.kc-support-launcher:focus-visible,.kc-support-dialog button:focus-visible,.kc-support-dialog a:focus-visible,.kc-support-dialog input:focus-visible,.kc-support-dialog textarea:focus-visible{outline:3px solid rgba(188,139,255,.38);outline-offset:2px}
.kc-support-launcher img{position:relative;z-index:2;width:43px;height:43px;object-fit:contain;border-radius:13px;background:rgba(133,76,227,.12);padding:3px;border:1px solid rgba(206,164,255,.25)}
.kc-support-launcher-copy{position:relative;z-index:2;text-align:left;line-height:1.12}
.kc-support-launcher-copy strong{display:block;font-size:.82rem;letter-spacing:.01em}
.kc-support-launcher-copy small{display:block;margin-top:4px;color:#a9a1ba;font-size:.67rem;font-weight:650}
.kc-support-launcher-dot{position:relative;z-index:2;width:8px;height:8px;border-radius:50%;background:#b875ff;box-shadow:0 0 0 4px rgba(184,117,255,.1),0 0 18px rgba(184,117,255,.9)}
.kc-support-launcher-glow{position:absolute;inset:-60% 35% -60% -20%;z-index:0;background:radial-gradient(circle,rgba(144,75,255,.26),transparent 65%);pointer-events:none}

.kc-support-shell{position:fixed;inset:0;z-index:110;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#f8f6ff}
.kc-support-shell[hidden]{display:none!important}
.kc-support-backdrop{position:absolute;inset:0;background:rgba(2,2,7,.72);backdrop-filter:blur(8px);opacity:0;transition:opacity .18s ease}
.kc-support-dialog{
  position:absolute;right:22px;bottom:22px;width:min(680px,calc(100vw - 44px));height:min(820px,calc(100vh - 44px));
  display:grid;grid-template-rows:auto auto minmax(0,1fr) auto;overflow:hidden;border:1px solid rgba(199,151,255,.28);border-radius:28px;
  background:radial-gradient(640px 280px at 70% -10%,rgba(127,63,239,.18),transparent 65%),linear-gradient(180deg,rgba(12,10,23,.985),rgba(7,6,14,.99));
  box-shadow:0 35px 120px rgba(0,0,0,.62),0 0 0 1px rgba(255,255,255,.025) inset;opacity:0;transform:translateY(18px) scale(.985);transition:opacity .18s ease,transform .22s cubic-bezier(.2,.85,.3,1)
}
.kc-support-shell.is-open .kc-support-backdrop{opacity:1}
.kc-support-shell.is-open .kc-support-dialog{opacity:1;transform:none}
.kc-support-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 18px;border-bottom:1px solid rgba(255,255,255,.065);background:rgba(9,8,18,.76);backdrop-filter:blur(18px)}
.kc-support-header-brand{display:flex;align-items:center;gap:11px;min-width:0}
.kc-support-avatar{width:43px;height:43px;flex:0 0 auto;display:grid;place-items:center;border-radius:14px;border:1px solid rgba(194,146,255,.28);background:linear-gradient(145deg,rgba(143,78,239,.18),rgba(255,255,255,.02))}
.kc-support-avatar img{width:37px;height:37px;object-fit:contain}
.kc-support-header-brand>span:last-child{min-width:0}
.kc-support-header-brand strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:.9rem;letter-spacing:.005em}
.kc-support-header-brand small{display:flex;align-items:center;gap:6px;margin-top:4px;color:#aaa3b8;font-size:.68rem}
.kc-support-auto-dot{width:6px;height:6px;border-radius:50%;background:#9c63ff;box-shadow:0 0 10px rgba(156,99,255,.8)}
.kc-support-header-actions{display:flex;gap:6px}
.kc-support-icon-btn{width:36px;height:36px;border:1px solid rgba(200,165,255,.14);border-radius:11px;background:rgba(255,255,255,.035);color:#c8c0d4;font:inherit;font-size:1.25rem;cursor:pointer;transition:.18s ease}
.kc-support-icon-btn:hover{background:rgba(255,255,255,.075);border-color:rgba(200,165,255,.3);color:#fff}

.kc-support-progress-wrap{display:grid;grid-template-columns:1fr auto;align-items:center;gap:11px;padding:10px 18px;border-bottom:1px solid rgba(255,255,255,.045);background:rgba(255,255,255,.012)}
.kc-support-progress{height:4px;border-radius:99px;background:rgba(255,255,255,.055);overflow:hidden}
.kc-support-progress span{display:block;height:100%;width:4%;border-radius:inherit;background:linear-gradient(90deg,#7543d9,#bd75ff,#f19aff);box-shadow:0 0 18px rgba(165,92,255,.55);transition:width .35s ease}
.kc-support-progress-label{color:#746d83;font-size:.62rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase;white-space:nowrap}

.kc-support-body{min-height:0;overflow:auto;padding:20px 20px 26px;scrollbar-width:thin;scrollbar-color:rgba(161,101,255,.28) transparent;overscroll-behavior:contain}
.kc-support-body::-webkit-scrollbar{width:8px}.kc-support-body::-webkit-scrollbar-thumb{background:rgba(161,101,255,.25);border-radius:20px}
.kc-support-footer{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 18px;border-top:1px solid rgba(255,255,255,.055);background:rgba(5,5,11,.76);color:#777083;font-size:.62rem}
.kc-support-footer a{color:#bda2eb;font-weight:800;white-space:nowrap}

.kc-support-transcript{display:flex;flex-direction:column;gap:9px;margin-bottom:15px;opacity:.82}
.kc-support-message{display:flex;align-items:flex-end;gap:8px;margin:0 0 13px;animation:kc-support-in .28s ease both}
.kc-support-message-avatar{flex:0 0 auto;width:28px;height:28px;display:grid;place-items:center;border-radius:9px;border:1px solid rgba(190,145,255,.18);background:rgba(128,70,220,.09)}
.kc-support-message-avatar img{width:24px;height:24px;object-fit:contain}
.kc-support-bubble{max-width:86%;padding:12px 14px;border:1px solid rgba(190,145,255,.15);border-radius:16px 16px 16px 5px;background:rgba(255,255,255,.035);color:#ddd8e7;font-size:.88rem;line-height:1.55;box-shadow:0 12px 28px rgba(0,0,0,.1)}
.kc-support-message.bot .kc-support-bubble strong{color:#fff}
.kc-support-message.user{justify-content:flex-end;margin-bottom:8px}
.kc-support-message.user .kc-support-bubble{max-width:74%;padding:9px 12px;border-color:rgba(184,126,255,.25);border-radius:15px 15px 5px 15px;background:linear-gradient(135deg,rgba(116,65,207,.42),rgba(94,50,174,.32));color:#f7f2ff;font-size:.78rem}
.kc-support-transcript .kc-support-message{margin-bottom:3px}.kc-support-transcript .kc-support-message.bot:first-child{opacity:.6}.kc-support-transcript .kc-support-message-avatar{width:23px;height:23px}.kc-support-transcript .kc-support-message-avatar img{width:19px;height:19px}.kc-support-transcript .kc-support-bubble{padding:8px 10px;font-size:.72rem;line-height:1.42}.kc-support-transcript .kc-support-message.user .kc-support-bubble{font-size:.7rem}
@keyframes kc-support-in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}

.kc-support-welcome{position:relative}
.kc-support-welcome-art{position:absolute;right:-5px;top:-12px;width:180px;height:145px;opacity:.3;overflow:hidden;pointer-events:none;mask-image:linear-gradient(90deg,transparent 0,black 34%,black 70%,transparent 100%)}
.kc-support-welcome-art img{position:absolute;right:15px;bottom:-95px;width:145px;height:245px;object-fit:contain;filter:drop-shadow(0 16px 25px rgba(0,0,0,.45))}
.kc-support-orbit{position:absolute;border:1px solid rgba(183,126,255,.25);border-radius:50%}.kc-support-orbit.one{width:120px;height:120px;right:6px;top:7px}.kc-support-orbit.two{width:92px;height:92px;right:20px;top:22px;border-style:dashed;opacity:.7}
.kc-support-demo{margin-bottom:12px;padding:9px 11px;border:1px solid rgba(244,185,105,.28);border-radius:12px;background:rgba(244,185,105,.07);color:#e9c48f;font-size:.71rem;font-weight:750}
.kc-support-draft-card{display:grid;grid-template-columns:auto 1fr auto auto;align-items:center;gap:10px;margin-bottom:14px;padding:11px 12px;border:1px solid rgba(183,135,255,.24);border-radius:14px;background:rgba(126,70,217,.08)}
.kc-support-draft-card>span{font-size:1.25rem;color:#c39cff}.kc-support-draft-card strong{display:block;font-size:.76rem}.kc-support-draft-card small{display:block;margin-top:2px;color:#8e879c;font-size:.64rem}.kc-support-draft-card button{border:0;border-radius:9px;background:rgba(151,91,242,.18);color:#d7baff;padding:7px 9px;font:inherit;font-size:.68rem;font-weight:800;cursor:pointer}.kc-support-draft-card button.muted{background:transparent;color:#7f778d;font-size:1rem}

.kc-support-choice-grid{display:grid;grid-template-columns:1fr;gap:8px;margin:8px 0 0}.kc-support-choice-grid.two{grid-template-columns:1fr 1fr}.kc-support-choice-grid.compact{gap:7px}.welcome-actions{margin-top:16px;max-width:520px}
.kc-support-choice{width:100%;display:grid;grid-template-columns:35px minmax(0,1fr) auto;align-items:center;gap:10px;text-align:left;padding:11px 12px;border:1px solid rgba(189,145,255,.16);border-radius:14px;background:rgba(255,255,255,.025);color:#eeeaf6;font:inherit;cursor:pointer;transition:.18s ease;text-decoration:none}
.kc-support-choice:hover{transform:translateY(-1px);border-color:rgba(194,148,255,.38);background:rgba(157,95,247,.075)}
.kc-support-choice.primary{border-color:rgba(195,148,255,.34);background:linear-gradient(135deg,rgba(108,57,205,.34),rgba(155,84,247,.2));box-shadow:0 12px 34px rgba(58,24,110,.15)}
.kc-support-choice .icon{width:35px;height:35px;display:grid;place-items:center;border:1px solid rgba(190,145,255,.15);border-radius:11px;background:rgba(130,75,220,.08);font-size:1rem}
.kc-support-choice strong{display:block;font-size:.78rem}.kc-support-choice small{display:block;margin-top:3px;color:#8e879c;font-size:.66rem;line-height:1.32}.kc-support-choice .arrow{color:#9b74ce;font-weight:900}
.kc-support-choice-grid.compact .kc-support-choice{padding:9px 10px}.kc-support-choice-grid.compact .kc-support-choice .icon{width:31px;height:31px}.kc-support-choice-grid.compact .kc-support-choice strong{font-size:.74rem}.kc-support-choice-grid.compact .kc-support-choice small{font-size:.62rem}

.kc-support-context-note{margin:0 0 12px 36px;padding:9px 11px;border-left:2px solid rgba(159,95,255,.6);background:rgba(154,91,245,.055);color:#9f98ac;font-size:.69rem;line-height:1.5}
.kc-support-service-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-top:8px}
.kc-support-service-choice{min-height:83px;display:flex;flex-direction:column;align-items:flex-start;justify-content:center;gap:5px;padding:11px;border:1px solid rgba(189,145,255,.15);border-radius:14px;background:rgba(255,255,255,.024);color:#e9e4f2;font:inherit;text-align:left;cursor:pointer;transition:.18s ease}.kc-support-service-choice:hover,.kc-support-service-choice.suggested{border-color:rgba(196,150,255,.38);background:rgba(144,82,231,.08);transform:translateY(-1px)}.kc-support-service-choice>span{color:#cfa9ff;font-size:1rem}.kc-support-service-choice strong{font-size:.72rem}.kc-support-service-choice small{color:#9a79cb;font-size:.59rem;text-transform:uppercase;letter-spacing:.08em;font-weight:900}
.kc-support-chip-grid{display:flex;flex-wrap:wrap;gap:8px;margin:9px 0}.kc-support-chip{padding:10px 13px;border:1px solid rgba(190,145,255,.18);border-radius:999px;background:rgba(255,255,255,.025);color:#d9d3e3;font:inherit;font-size:.72rem;font-weight:750;cursor:pointer;transition:.18s ease}.kc-support-chip:hover{border-color:rgba(196,150,255,.42);background:rgba(145,80,235,.1);color:#fff}
.kc-support-back-row{margin-top:13px}.kc-support-back-row button{border:0;background:none;color:#756e82;font:inherit;font-size:.67rem;cursor:pointer;padding:5px 0}.kc-support-back-row button:hover{color:#b8a8ce}

.kc-support-form{margin-top:9px}.kc-support-field-row{display:grid;grid-template-columns:1fr 1.25fr;gap:10px}.kc-support-field{display:block;margin-bottom:11px}.kc-support-field>span{display:flex;justify-content:space-between;gap:8px;margin-bottom:6px;color:#cfc8da;font-size:.69rem;font-weight:800}.kc-support-field em{color:#786f85;font-size:.6rem;font-style:normal;font-weight:700}.kc-support-field input,.kc-support-field textarea{width:100%;border:1px solid rgba(191,151,243,.17);border-radius:12px;background:rgba(255,255,255,.028);color:#f8f5ff;padding:11px 12px;font:inherit;font-size:.78rem;outline:0;resize:vertical;transition:.18s ease}.kc-support-field textarea{min-height:120px;line-height:1.55}.kc-support-field input:focus,.kc-support-field textarea:focus{border-color:rgba(193,144,255,.48);background:rgba(255,255,255,.04);box-shadow:0 0 0 3px rgba(145,80,235,.08)}.kc-support-field input::placeholder,.kc-support-field textarea::placeholder{color:#655e72}.kc-support-field>small{display:block;margin-top:5px;text-align:right;color:#655e72;font-size:.58rem}
.kc-support-form-actions{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:14px}.kc-support-primary,.kc-support-secondary{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 14px;border-radius:12px;font:inherit;font-size:.72rem;font-weight:850;cursor:pointer;text-decoration:none;transition:.18s ease}.kc-support-primary{border:1px solid rgba(205,162,255,.42);background:linear-gradient(135deg,#7543d9,#a55cff);color:#fff;box-shadow:0 10px 28px rgba(115,60,220,.2)}.kc-support-primary:hover{transform:translateY(-1px);filter:brightness(1.07)}.kc-support-secondary{border:1px solid rgba(190,145,255,.16);background:rgba(255,255,255,.028);color:#a9a1b6}.kc-support-secondary:hover{border-color:rgba(194,148,255,.3);background:rgba(255,255,255,.055);color:#e7e0ef}
.kc-support-form-error{margin:9px 0;padding:9px 11px;border:1px solid rgba(255,110,135,.25);border-radius:11px;background:rgba(187,40,67,.08);color:#f0a7b4;font-size:.67rem;line-height:1.45}

.kc-support-check-list{display:grid;grid-template-columns:1fr 1fr;gap:7px}.kc-support-check{display:flex;align-items:flex-start;gap:9px;padding:10px;border:1px solid rgba(190,145,255,.13);border-radius:12px;background:rgba(255,255,255,.02);color:#bbb4c6;font-size:.7rem;line-height:1.38;cursor:pointer}.kc-support-check input{position:absolute;opacity:0;pointer-events:none}.kc-support-check .box{width:18px;height:18px;flex:0 0 auto;display:grid;place-items:center;border:1px solid rgba(190,145,255,.28);border-radius:6px;background:rgba(255,255,255,.025);color:transparent;font-size:.65rem;transition:.16s ease}.kc-support-check:has(input:checked){border-color:rgba(179,117,255,.34);background:rgba(139,77,230,.07);color:#e9e3f0}.kc-support-check input:checked+.box{background:#8751e4;border-color:#a972ff;color:#fff}.kc-support-check.legal{margin-top:13px;padding:0;border:0;background:none;font-size:.65rem;color:#8e879a}.kc-support-check.legal:has(input:checked){background:none}.kc-support-check.legal a{color:#b996ea;text-decoration:underline;text-decoration-color:rgba(185,150,234,.3);text-underline-offset:2px}

.kc-support-dropzone{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:105px;padding:16px;border:1px dashed rgba(190,145,255,.3);border-radius:15px;background:rgba(146,80,235,.035);text-align:center;cursor:pointer;transition:.18s ease}.kc-support-dropzone:hover,.kc-support-dropzone.dragging{border-color:rgba(200,157,255,.58);background:rgba(146,80,235,.08)}.kc-support-dropzone .drop-icon{width:32px;height:32px;display:grid;place-items:center;margin-bottom:6px;border-radius:10px;background:rgba(143,82,231,.12);color:#d7b5ff;font-size:1.25rem}.kc-support-dropzone strong{font-size:.72rem}.kc-support-dropzone small{margin-top:4px;color:#777080;font-size:.59rem;line-height:1.4}.kc-support-empty-file{margin:7px 0;color:#625c6d;text-align:center;font-size:.61rem}.kc-support-file-list{display:grid;gap:6px;margin-top:8px}.kc-support-file{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px;padding:8px 9px;border:1px solid rgba(190,145,255,.12);border-radius:11px;background:rgba(255,255,255,.018)}.kc-support-file-icon{width:31px;height:31px;display:grid;place-items:center;border-radius:8px;background:rgba(142,80,229,.09);color:#c99cff;font-size:.55rem;font-weight:900}.kc-support-file strong{display:block;font-size:.66rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kc-support-file small{display:block;margin-top:2px;color:#716a7c;font-size:.56rem}.kc-support-file button{width:28px;height:28px;border:0;border-radius:8px;background:transparent;color:#766e82;font:inherit;font-size:1rem;cursor:pointer}.kc-support-file button:hover{background:rgba(255,255,255,.05);color:#fff}
.kc-support-switch-row{display:flex;align-items:flex-start;gap:10px;margin-top:14px;padding:11px;border:1px solid rgba(190,145,255,.12);border-radius:13px;background:rgba(255,255,255,.018);cursor:pointer}.kc-support-switch-row input{position:absolute;opacity:0}.kc-support-switch-row .switch{width:34px;height:20px;flex:0 0 auto;margin-top:1px;padding:2px;border-radius:99px;background:#393243;transition:.18s ease}.kc-support-switch-row .switch i{display:block;width:16px;height:16px;border-radius:50%;background:#8f879b;transition:.18s ease}.kc-support-switch-row input:checked+.switch{background:#7543d9}.kc-support-switch-row input:checked+.switch i{transform:translateX(14px);background:#fff}.kc-support-switch-row strong{display:block;font-size:.68rem}.kc-support-switch-row small{display:block;margin-top:3px;color:#777080;font-size:.59rem;line-height:1.38}.kc-support-honeypot{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;overflow:hidden!important}

.kc-support-summary{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin-top:9px}.kc-support-summary-line{padding:10px 11px;border:1px solid rgba(190,145,255,.12);border-radius:11px;background:rgba(255,255,255,.018)}.kc-support-summary-line span{display:block;color:#716a7d;font-size:.57rem;text-transform:uppercase;letter-spacing:.08em;font-weight:850}.kc-support-summary-line strong{display:block;margin-top:4px;color:#ded8e8;font-size:.68rem;line-height:1.35}.kc-support-summary-description{grid-column:1/-1;padding:11px;border:1px solid rgba(190,145,255,.12);border-radius:12px;background:rgba(255,255,255,.018)}.kc-support-summary-description>span{color:#716a7d;font-size:.57rem;text-transform:uppercase;letter-spacing:.08em;font-weight:850}.kc-support-summary-description p{margin:0;color:#c5becf;font-size:.7rem;line-height:1.52}.kc-support-summary-scroll{margin-top:7px;max-height:150px;overflow:auto;padding:8px 9px;border-radius:9px;background:rgba(0,0,0,.12);scrollbar-width:thin;white-space:normal}.kc-support-summary-scroll::-webkit-scrollbar{width:6px}.kc-support-summary-scroll::-webkit-scrollbar-thumb{background:rgba(174,123,241,.28);border-radius:999px}.kc-support-summary-description small{display:block;margin-top:7px;color:#9f83c7;font-size:.6rem}.kc-support-summary-actions{display:flex;justify-content:space-between;gap:10px;margin-top:14px}.kc-support-primary.submit{gap:12px;min-width:180px}.kc-support-submit-note,.kc-support-smallprint{margin:11px 0 0;color:#696273;font-size:.58rem;line-height:1.48}

.kc-support-state-screen{min-height:420px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:26px}.kc-support-state-screen h3{margin:13px 0 8px;font-size:1.5rem;letter-spacing:-.03em}.kc-support-state-screen p{max-width:460px;margin:0;color:#91899e;font-size:.76rem;line-height:1.65}.kc-support-loader{display:flex;gap:7px;margin-bottom:10px}.kc-support-loader span{width:11px;height:11px;border-radius:50%;background:#9c63ff;box-shadow:0 0 18px rgba(156,99,255,.5);animation:kc-support-pulse 1s ease-in-out infinite}.kc-support-loader span:nth-child(2){animation-delay:.13s}.kc-support-loader span:nth-child(3){animation-delay:.26s}@keyframes kc-support-pulse{0%,100%{transform:translateY(0);opacity:.45}50%{transform:translateY(-8px);opacity:1}}
.kc-support-success-icon,.kc-support-error-icon{width:72px;height:72px;display:grid;place-items:center;border-radius:50%;font-size:2rem;font-weight:900}.kc-support-success-icon{border:1px solid rgba(132,238,184,.38);background:radial-gradient(circle,rgba(77,209,144,.18),rgba(77,209,144,.03));color:#91efbd;box-shadow:0 0 38px rgba(77,209,144,.12)}.kc-support-error-icon{border:1px solid rgba(255,120,145,.32);background:rgba(196,49,76,.08);color:#f092a4}.kc-support-state-screen .eyebrow{margin-top:16px;font-size:.58rem}.kc-support-state-screen.success h3 strong{color:#d9bdff}.kc-support-ticket-card{display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:12px;width:min(420px,100%);margin:18px 0 0;padding:12px;border:1px solid rgba(190,145,255,.18);border-radius:13px;background:rgba(255,255,255,.022);text-align:left}.kc-support-ticket-card span{color:#746d80;font-size:.6rem}.kc-support-ticket-card strong{font-size:1rem;color:#e4d5ff}.kc-support-ticket-card button{border:0;border-radius:8px;background:rgba(146,82,236,.1);color:#c6a4f5;padding:7px 9px;font:inherit;font-size:.6rem;font-weight:850;cursor:pointer}.kc-support-success-actions{display:flex;gap:9px;flex-wrap:wrap;justify-content:center;margin-top:17px}.kc-support-state-screen.error details{width:min(480px,100%);margin-top:14px;padding:9px 11px;border:1px solid rgba(255,255,255,.07);border-radius:10px;text-align:left}.kc-support-state-screen.error summary{color:#81798c;font-size:.62rem;cursor:pointer}.kc-support-state-screen.error code{display:block;margin-top:7px;color:#a49cac;font-size:.58rem;word-break:break-word;white-space:pre-wrap}

.kc-support-confirm-overlay{position:absolute;inset:0;z-index:10;display:grid;place-items:center;padding:22px;background:rgba(3,3,8,.74);backdrop-filter:blur(5px);animation:kc-support-in .15s ease}.kc-support-confirm{width:min(360px,100%);padding:18px;border:1px solid rgba(194,149,255,.22);border-radius:17px;background:#100d1d;box-shadow:0 25px 70px rgba(0,0,0,.45)}.kc-support-confirm strong{font-size:.9rem}.kc-support-confirm p{margin:7px 0 15px;color:#8d8599;font-size:.69rem;line-height:1.5}.kc-support-confirm>div{display:flex;justify-content:flex-end;gap:8px}

@media(max-width:760px){
  .kc-support-launcher{right:14px;bottom:14px;min-height:54px;border-radius:17px}.kc-support-launcher-copy{display:none}.kc-support-launcher{padding:6px}.kc-support-launcher img{width:41px;height:41px}.kc-support-launcher-dot{position:absolute;right:2px;top:2px;width:7px;height:7px}
  .kc-support-dialog{inset:0;width:100%;height:100%;max-height:none;border:0;border-radius:0;transform:translateY(12px)}
  .kc-support-header{padding:12px 13px}.kc-support-header-brand strong{font-size:.78rem}.kc-support-header-brand small{font-size:.6rem}.kc-support-avatar{width:38px;height:38px}.kc-support-avatar img{width:32px;height:32px}
  .kc-support-progress-wrap{padding:8px 13px}.kc-support-body{padding:15px 13px 22px}.kc-support-footer{padding:9px 13px}.kc-support-footer>span{display:none}
  .kc-support-choice-grid.two,.kc-support-field-row,.kc-support-check-list{grid-template-columns:1fr}.kc-support-service-grid{grid-template-columns:1fr 1fr}.kc-support-summary{grid-template-columns:1fr}.kc-support-summary-description{grid-column:auto}.kc-support-bubble{max-width:90%}.kc-support-message.user .kc-support-bubble{max-width:86%}
  .kc-support-welcome-art{width:135px;height:120px;opacity:.2}.kc-support-welcome-art img{width:112px;height:200px;bottom:-80px}
}

@media(max-width:390px){.kc-support-service-grid{grid-template-columns:1fr}.kc-support-summary-actions,.kc-support-form-actions{align-items:stretch;flex-direction:column-reverse}.kc-support-primary,.kc-support-secondary{width:100%}}

@media(prefers-reduced-motion:reduce){
  .kc-support-launcher,.kc-support-dialog,.kc-support-backdrop,.kc-support-progress span,.kc-support-choice,.kc-support-service-choice,.kc-support-primary,.kc-support-message{transition:none!important;animation:none!important}
  .kc-support-loader span{animation:none!important}
}

.kc-support-context-note.compact{margin:0 0 12px}.kc-support-context-note.important{border-left-color:rgba(244,185,105,.72);background:rgba(244,185,105,.055);color:#afa6bb}.kc-support-context-note.important strong{color:#e7d1a7}

/* V5 · sécurité UX / accessibilité */
.kc-support-error-ref{margin-top:14px;padding:8px 11px;border:1px solid rgba(255,255,255,.07);border-radius:10px;background:rgba(255,255,255,.02);color:#8d8599;font-size:.62rem;letter-spacing:.02em}
.kc-support-error-ref strong{color:#c8bdd8}
.kc-support-dialog :where(button,a,input,textarea):focus-visible{outline:2px solid rgba(211,171,255,.95);outline-offset:2px}